Photographer 💗

Video transcript: So there's just really was this sense of overwhelm and not knowing how is this LLC formed right now, and how does that affect our personal side of filing for taxes and that sort of thing. So you're just wondering what to do and who do I reach out for for this information? And so just really good to know that there's somebody out there like Bastian Accounting, that you can reach out to and ask these questions.

Video transcript: Hey, there. My name is Jeff, and I have been a photographer for over 15 years, and I've definitely worked with my fair share of accountants. And every time we would find an accountant, they always seem very corporate, very cold, very much ready to get you off the phone or, you know, they would give you documents and assume that you knew what you were looking at. And while my wife and I really geek out over numbers, that was never a strong point. So finding Tiffany was like a breath of fresh air.

Video transcript: My previous bookkeeper was terrible. I hired a bookkeeper because I had kind of outgrown the scale of what I was comfortable doing on my own. I assumed hiring them would bring me clarity and peace of mind and instead it ended up leaving me even more overwhelmed. They really weren't doing their job at all at the end of the day and communication was poor and I constantly had to follow up to get basic like financial updates and reports. And I never felt confident about where my business stood. Not great. I ended up moving forward with Bashian Accounting because on my call with Tiffany, she delved into everything before I was even officially her client and was very honest about like, kind of where things stood. I wanted to understand my books and everything going on and she is a good teacher in that regard. I like the cohesiveness from bookkeeping to taxes. I absolutely love the monthly reports. They're the most beautiful thing I've ever seen. I can see where my money is going, which is lovely. The tax planning is great. I've always had to do my sales and use tax by myself and they just do it and tell me how much it is. I approve it and they pay it and it's lovely. And just honestly having an overall view of like, knowing exactly where my numbers are in the business every month. I've saved so much time not stressing over spreadsheets or wondering if I missed something important. I finally have a clear picture of my cash flow and expenses, which helps me decide when I can invest in something for the business, like new equipment, versus when I should pause for a second. And most of all, honestly, it's just giving me the confidence to actually focus on, like, being the creative in the business again. Instead of worrying about numbers, I get to do the part of the business I enjoy and they get to do the part I don't. I was hesitant with the price. This company is about double what I was paying my old company and there is now no doubt in my mind that they are going to save me that difference tenfold because they're doing their job well. It's saving me time running my business smarter and more confidently and giving me time to focus on what I want to do.

Video transcript: Before working with Bastian Accounting, we struggled with being confident on what we were doing with our money, making sure that we were making the best decisions with the stage that our business was at while still planning for growth and making sure that we're putting the right plans in place. Bastian was able to help us with that. The reason we decided to invest in Bastian Monthly was because we knew we needed help and we knew that they were going to be able to meet a lot of our needs. We had also seen a few different tips about becoming an S corporation and they discussed that with us on our call and did A valuations and we realized that would be the best situation for us. We trusted them to take care of that and allow us to focus on our business and clients. The most valuable part of monthly services has been tax planning. Knowing they know our numbers, the ins and outs of our business. Making payments has been super helpful. Receiving monthly reports, knowing where we are at in our business as far as finances go and goals that we can set for our business to grow. Having Bastian Accounting support us monthly has freed up space for us as photographers and creative entrepreneurs to be able to do what we got into this business, to be able to create beautiful portfolios for our clients and spend more time doing the thing that we love and less stress around the finances behind it. And so having Bastian has been a huge help for other photographers. Considering monthly help with accounting do it, it has definitely paid for itself. We've been able to pay ourselves. Our business is growing and we've been able to focus more on our customers, being able to serve them really well without having all of the stress of the taxes and business sides.

Video transcript: Hello, my name is Briana and I am a photographer based out of Southwest Florida. When it comes to numbers, taxes, finances, I get overwhelmed with before starting my business, I wanted to make sure I was doing that right from the get go. Which is why I wanted to look into somebody who does these types of services. And that is when I found Tiffany and her team. I looked at her website, I had a console call with her and I connected with her instantly. She made me feel like I could ask her any question. Inch number made me feel silly for asking, which I really appreciated. I'm new to business, new to this career field, so I really appreciated all the information she gave me. We customized a plan that worked well for me and my business. Since then, her and her team have helped me with all my bookkeeping tasks. Anything with finances, anything with taxes. Her and her team have been absolutely incredible. Any question I have, I'll pop it into our chat in our client portal and they'll be able to provide me with any resources I need, any links or answers, just absolutely anything. They've been incredible to work with and I've gotten to learn not only about taxes in this current year, but just how to plan for the future, what the best structure is for me and my business. It's just been truly a blessing to work with them. I love getting a monthly report from the team because it shows me real time numbers in my business, if it's growing or not from the last month, what numbers are going in and out. And it really helps me budget for the future to see exactly what my expenses are, how much I'm bringing in in and how to plan for the future better. Having these services and having this aspect of the business taken care of for me allows me to really dive into the more creative aspects of my business that I love and be able to focus on marketing more to bring more of those clients in my door. It's just such a relief to not have to worry about bookkeeping numbers, any of that stress. I can just focus on the creative aspects, which I really appreciate. I completely understand the hesitation of making an investment like this, but I truly believe as a business owner you have to make these types of decisions and invest in your clients, your gear and everything, but also in yourself and in turn helping your clients because having this responsibility taken off your plate allows you to serve them better. And I really just think that this is a gift and investment that keeps on giving.

Video transcript: Hello, I'm Todd O'Datson, creator of Todd O'Datson Images, a photography and videography company in the Philadelphia area. One of the greatest investments I ever made was hiring Bastion Accounting to take care of our bookkeeping and our taxes. Bookkeeping is such a mind numbing task that you have to do. It's very tedious and it wasn't one of my strengths. And having Tiffany and the team come in, handle our books and make sure everything is in order, everything's categorized, they make sure that we are paid properly. We are set up as an S corp. We do our own billing and they help us with paying our vendors. And I mean, you think about it, we just get a notification, hey, this is what happened this month. Can you just verify some of these things for us? I'm like, sure, that's great, verify. And we're going to go. And then that ties in with taxes too because Bastion Accounting also manages our taxes throughout the year. They give us our estimates of what we owe, we send to the state or the federal and the. And after that we do the end of every year, we do the income tax. And I don't even think about it. I just know I trust them. I've been working with them for three years now and I don't even think about it anymore. They get the job done. They've shown that they're trustworthy, they've shown that they're reliable and they show that they're hardworking. They know the laws, understand the tax rules. And so if you're a photographer, videographer, not entirely sure if, if you should get a bookkeeper, I highly Recommend Bastion accounting 100 million percent Bastion accounting would be your best investment for your business, for your photography and your videography. That way you can focus on the art and they can take care of all the back end stuff for you.

Video transcript: Before working with Tiffany and her team, I did not have a clear financial picture when it came to how much I was making, how much I wanted to make, especially doing things like sales tax and tax planning for myself. Short income tax I felt like I really needed help on. So there were two main reasons why I decided to sign on and invest monthly. The first was that I was getting to tax time every year and and realizing that I had owed a lot more than what I had already paid in. And I was really looking to get a grip on how I was paying income tax. And then also I live in a state that has really complicated sales tax and I definitely needed a professional to help me manage that. Actually as I have become a mother and have my head is in so many different places. Knowing that I multiple people running all the financial aspects of my business is the biggest weight lifted off of my shoulders. I think I've told my other photographer friends that working with this team is something that I will do as long as my business is is operating. Not only does it save me a ton of time on tasks and and trying to manage this on my own, being able to have someone that is really looking out for me strategy wise and saving money in tax planning and prep has been invaluable to me hands down. The most valuable part about working with this team has been the fact that I know all of my numbers in real time each month down to a weekly basis. It's given me a lot of confidence in knowing how much I need to work and feel confident in saying no or when I when I need to say yes in order to meet a financial goal that I have. And their financial reports are chef's kit.

Video transcript: I really lacked an understanding of my business's financial health. I was overwhelmed with some of the financial tasks. I just had a lack of knowledge on a lot of the accounting practices and procedures. Honestly, I was pretty uncompliant just not knowing some of the things that I had to do as a business owner. Tax wise and accounting wise. That was a big struggle for me. The two biggest reasons I decided to invest in monthly accounting services with Bastion is getting my time back and my stress levels down. The stress of monthly accounting tasks and trying to be compliant with the irs, a lot of which I didn't know about, it was overwhelming. The more time I spent, the more stressed out I was. The most valuable aspect of the monthly service has got to be the communication. I get a task assigned to me, they tell me how to do it when it's I need to be done and that takes so much off my plate and it makes it easy to knock out my to do list on the accounting and financial sides. Then you get reporting tax planning. It's also wonderful in that monthly plan. This has changed how I've run my business. With the amount of time I've been saving, the stress levels have gone way down. I feel confident that I'm compliant in the eyes of the law and the irs. Now I'm really starting to get into with all the numbers and the reporting, feeling more confident about making financial business decisions with support from Bastion Accounting. When I say this is one of the most important investments when starting your business, get it done early. It would have saved me so much time, money and hassle to have signed up with them when I first incorporated versus waiting five plus years. I was a mess. Yes, it's an investment, but it's worth it, trust me.

Video transcript: Hey, I'm Kiella. Before working with Tiffany and her team, I struggled to keep up with bookkeeping. I had no idea what to do for tax time and didn't know the actual financial numbers. In my business, having Tiffany and her team handle all things financial has really helped me focus on what I love to do, which is take photos and build my business. I cannot recommend them enough. They saved me so much time and stress and the investment has been essential to my business success. When I was looking for an accountant for my photography business, I, I needed help organizing everything I had tried to do. It was essential to find someone who knew the photography industry. Right after the first call with Tiffany, I knew that her and her team were so knowledgeable, they were going to be great. The vibe was there and I feel like I, I truly got lucky in finding someone that knows their stuff to help me grow my business. The monthly service has been incredible. I absolutely love that it's taken that off my plate so I don't have to worry about it. It's done by a professional who knows what they're doing. On top of that, getting the monthly reports, seeing all my numbers in real time, I can actually see what income I have coming in in the next couple months, what I'm spending, what I need to set aside for taxes. All of those numbers have been crucial for helping me grow my business. Having monthly accounting has not only saved me time, but it helps me make better informed decisions in my business. It's a task that I would always put off and never get done. Now that I know my numbers and everything's being tracked and managed and I have someone who knows the ins and outs of my business that I can go to for advice. I can spend my time on my creative aspect of my business, on marketing efforts and serving my clients with a great experience. If you're considering professional monthly accounting, I can confidently say that the peace of mind, the advice, the extra time I've gained working with Tiffany and her team has been invaluable. They've helped me save money in numerous ways, make me feel like I wasn't alone. It's been the best investment I've made for my business.

Video transcript: Hi, I'm Maggie Messer with Maggie Messer Photography. I was struggling with doing it all by myself. I was stressed and frustrated with my books. Trying to get everything reconciled, numbers not adding up. I was getting further and further behind in my books and it was time to do something about it. I needed help. One of those tasks was saying, bye, bye books. I don't want to do you anymore. Hiring fashion accounting was one of my first steps. I was amazed at how quickly the team went through my messy books. Got them all back organized and ready to go for the new year. For me, it wasn't about just hiring an accountant. I wanted somebody that could help me grow and help me with tax preparation to do my taxes. I had been doing my taxes for myself for 19 years. It was time to let go. Now I don't have to stress. I don't have to worry if my books are reconciled. Everything's up to date, everything is in order. It's something I just don't have to worry about anymore. No more stress. What I love about handing this off is it gives me more time to focus on what I love, which is shooting and selling. I think as photographers we should learn right away that we are not accountant. This should be a task that we just hand over right away. We open a photography studio. We should hand this task off. Hands down. Something I don't regret doing and I wish I would have done it a whole lot sooner.

Video transcript: Hi, my name is Jennifer James. I run Supernova Boudoir. One of the biggest struggles I've had is keeping up with my books. I'm a creative, and creatives are notorious about being really bad at bookkeeping. I had been following Tiffany Bastian in the Dubsada user group. She was always posting helpful blog posts and videos and making helpful comments to creatives who struggle in keeping track of their books and finances. I had another accountant that just didn't seem to grasp what creatives need, especially photographers. So I went on the hunt again. I decided, you know what? I am gonna reach out to Tiffany and see what this is all about. And I'm so glad I did. At the end of last year, I didn't reconcile my books for at least six months because it was scary to me. I could who didn't understand it. So it became imperative that I hire an accountant to keep track of that, keep me on pace, tell me, like, what I should be doing in terms of taxes. And that's where Tiffany came in. I decided to hire her after stalking her website, signing up for her master your bookkeeping class, and then having an oh my God, I really don't even want to do this moment. And then I reached out to her. We had a great connection. She understood exactly what I needed. I told her all of my struggles, that it was hard for me to understand this stuff, that I just wanted to be able to keep track of my money, know exactly what I had coming in and going out, what I could save, what my tax liability was. Taxes was a big pain point for me. So having her doing my books has changed my life. I never thought that I'd say that about an accountant, but it's true. I wake up every day knowing I don't have to do this because I hated it, and knowing that she was going to keep me on track and take really good care of me. It has taken so much burden and weight off of my shoulders. As a business owner, we wear a lot of hats, and bookkeeping doesn't have to be one of them. I was stubborn about hiring somebody for the longest time, thinking that I was going to save myself money. But truth is, I was costing myself money because I was at my books and having to pay somebody to clean them up. I don't have to do that anymore. She helped me get my S Corp filing status set up, so I save even more money at the end of the year because of my income. I can't recommend her enough. She has been absolutely amazing to me. I've already told so many people about her. If I had to describe this entire thing in one word, it would be life changing. It's given me back a whole lot. It's given me back my time when I wake up in the morning and I know I don't have to do that, it's a great day. I can focus on being creative, giving excellent customer service to my clients, because that is what's paying my bills. Doing my own bookkeeping was a time suck. It was not paying my bills. It was not earning me money. So if I had to tell you one thing to spend your money on, one person to hire, it would be Tiffany as your bookkeeper and countenance. So thank you guys so much for taking such good care of me. I really can't thank you enough. This has been wonderful and I am so glad I don't have to look at it anymore. I can just pull. Pull a report so look at what you guys send me and it's done. It's like magic. So thank you guys so much.

Video transcript: When I say that working with Bastian Accounting was the easiest process I could imagine, I'm not being hyperbolic. I was shocked at how easy it was. Her communication is great. The system they have put together is super streamlined. It literally has a checklist and you just click on it, do the thing, and check it off. It was the easiest thing ever. So the thing that I found most valuable about working with Bastion Accounting was not only that they handle everything, they make the process super streamlined. Everything is just easy to upload. Check off your checklist list and you're done. Also, you get 30 days free in the financially focused collective, which is chock full of valuable tax information for people like me who had no idea what I was doing. And you can ask questions and get answers. It's like a little community. It's great.

Video transcript: Working with Tiffany and her team has been great. I've been with them for several years and they've really helped take away all of my anxiety related to bookkeeping and my taxes. They have always been consistent in making improvements to make my life as a photographer easier and I recommend them for any photographers looking to level up and take bookkeeping and taxes off their plate so they can focus on the fun stuff. I really appreciated that the team is focused on photographers so they understand the very specific parts of my business that other businesses might not have and other tax professionals might not know about. Knowing that they were taking care of me monthly. So I had a better idea of what to expect with taxes and my bookkeeping was really a no brainer for me. I think one of the most beneficial things of monthly services is being able to take a snapshot of where I'm at financially every single month. It helps me realize where I'm spending too much, where I could reinvest some things and take a look at how I'm doing overall with the financial health of my business. It's made me feel a lot more secure and knowing about cash flow and what to expect when it comes to quarterly taxes. Outsourcing accounting has really let me focus on the creative aspects of my business. I don't have to be stressed out about my bookkeeping and it really lets me put more time into things like marketing my social media and looking at ways to be more creative and serve my clients better because I know that this is taken care of on the back end. So definitely worth it. I've really enjoyed handing off the tedious task. If you're ever on the fence about outsourcing, I used to be as well. But your time is worth something. It's very, very valuable and knowing that you're taken care of financially and with compliance is huge. In making sure that you can be creative and focus on what you do best. I highly recommend it. I would never go back to having my business without an accountant. Definitely.

Video transcript: Before I worked with Bastion Accounting, the biggest frustrations that I had when it came to doing my taxes was I had multiple W2s, I had a couple businesses that I ran and I had no clue about deductions. I was decent at bookkeeping, but it always felt like such a scramble. By the time tax season rolled around, I was just feeling pretty lost and very overwhelmed and it was always a hassle to get through. I decided to work with Bastion Accounting because she has so much expertise when it comes to photographers in the photography space, and that really stood out to me the more I got to know her and her team and the content that she produces. She communicates very directly in a way that resonated with me and I knew she would ease all of my frustrations when it came to taxes and that I could trust her and her team. Getting professional tax help for my business has completely 180 how I do things for the positive. I have no stress when it comes to taking control of my finances. I know where I'm at at all times and I've doubled my profit both years since I've been with Bastion Accounting. Just knowing that they got my back in the tax realm, I don't stress about it at all. It's the best feeling ever. So there were two things that were most valuable to me in terms of their tax service. One is way in which they clearly communicate. They are very direct and timely with their communication. So I felt on time for everything and I didn't feel rushed by the time tax season came around. And the second thing was their clear explanations. I really wasn't sure how to handle deductions and I had a lot of questions around that and they answered all my questions very thoroughly. Taking the leap to have professional tax services should not be as daunting as it is. It is probably the best investment that I've made in my business so far. I feel like my time is better spent elsewhere. Instead of spending the time to learn about accounting when I didn't go to school for that and to have somebody else who knows the industry so well take over, it just takes all the stress out of the process. Please do it.

Video transcript: Before working with Tiffany and her team, when it came to accounting, honestly, I was just frustrated and just overwhelmed because I knew from month to month, the one thing that was certain was that it was going to be a mess, that I was going to have to pay something, something was going to pop up, and then I would just be confused at what it was or how to prevent it from happening again. Ultimately, the reason why I chose to go with Tiffany and her team was that before I even reached out, the amount of knowledge and resources that they give to help understand all of these accounting terms and things was absolutely amazing. I wanted somebody who was knowledgeable, but who was also willing to help me understand all of this. And her and her team do amazing at that. One of the things that I absolutely love are the financial reports. Seeing everything listed out there in front of you in black and white, explaining everything is just so helpful in helping me determine where I'm at now and where I want to be and how exactly do I need to get there. Since working with Tiffany and her team, it has honestly just been so refreshing not having to worry about what is going to pop up from month to month. And it has allowed me to really just focus on what I love doing. And honestly, just allowing me to be able to see that the goals that I have for my business is not really just a dream. Like it can actually be a reality and have a plan on how to actually make that happen. If you're thinking about working with a within an accountant, specifically with Tiffany and her team, let me just go ahead and say do it. It's honestly the best decision that I have made within my business. The amount of time that I have gotten back, the weight that has been lifted off of my shoulders, is by far the best thing that I have done in a long time.

Video transcript: Hi, I'm Karina from Karina Danielle Photography. I'm a wedding photographer in Dallas, Texas. When it came time to choose my cpa, I was really conflicted between finding someone who specialized specifically in my area geographically or finding someone who specialized in photographers. And that's ultimately why I decided to go with Tiffany. She was absolutely incredible, and she really understood exactly what we need as photographers and was able to just speak my language, and it was so helpful throughout the entire tax filing process. I honestly have no idea how Tiffany remembers all the information that she does. She knows so much stuff across, like, the entire United States and is able to recall information that's geographically specific at the drop of a hat. I was honestly so, so impressed. And she's so kind and fun to work with too. Like, her personality is just everything. And if you can take any opportunity to make taxes a little bit more fun, I say go for it. Working with Tiffany is first and foremost easy. It's just so streamlined. It's so incredibly well thought out, and she just is there to answer every question that you have. Her team is incredible as well. And I'm never left wondering, like, what's the next step in the process? I can just relax knowing that she's taking care of everything. I tell every photographer I know that they need to work with Tiffany because she just kills it every single time. She makes the process so easy, and she really knows her stuff. And honestly, most of my friends who have decided to use her have just had no idea how much they're actually saving until they start working with her, because she saves them so much money through the entire process by knowing photographers specifically that it just makes every penny that you pay her so worth it. I honestly can't think of anything that would improve my experience with Tiffany. It has just been. Been absolutely flawless year after year, and she's corrected so many things that I have been told incorrectly by other past tax professionals, and she set me on the right path to correcting them moving forward, which I am so, so grateful for.

Video transcript: Hi, I'm Jessie with Girls Meet Globe. I shoot commercial photography and I'm based in Baton Rouge, Louisiana. I had previously worked with some other CPA firms and didn't have the best experience. I think most likely because the firms I had worked for didn't really specialize in small business owners and specifically with photographers. And so because I'd had a bad experience before, I was, you know, hesitant when trying to research and find a new person. But Tiffany and her team exceeded all my expectations and made me feel really confident with their whole process. And explaining that they specialize with photographers made me feel very confident in working with someone that would know the ins and outs of my industry and know what to look for and know how to file everything. Overall, I just really appreciated Tiffany and her team being so patient with me. I had a lot of questions, a lot of questions that I felt silly for asking and not one time did either her or a team member make me feel silly for asking them. They were so patient with me and explained everything to me on like a first grade level and made their whole process just very seamless, which I appreciated. Working with Tiffany and her team honestly gave me just complete peace of mind. I was so impressed with the whole process from start to finish of how easy it was to upload all of my documents and my files. It was just a very seamless process, which was a world of difference compared to the other firms I had worked with. So I appreciated how easy it was. Everything was so organized and so user friendly and she explained everything in just like an ABC of exactly what she needed from me, which as a busy mom and entrepreneur, I appreciated that she was so efficient. If you're a photographer who's looking at working with Tiffany and you are on the fence, I would say 100%, you should just go for it. Because working with a firm that specializes with the photography industry made all the difference to me. So I can just now say it was worth every dime to have that peace of mind of working with someone that knew exactly how to get the best results for me, make sure I wasn't leaving any money on the table, make sure I was filing things correctly. So, yeah, go for it. To be honest, my experience was truly a 10 out of 10. Everything was streamlined, efficient, quick, and I have absolutely no complaints.

Video transcript: My name is Holly and I run Holly Marie Photography. And the biggest struggle that I was running into was just not knowing anything about taxes, anything really about accounting, and just kind of feeling out of the loop of all of it. I had a constant fear that I was leaving something out, that I was not completing my taxes correctly. I often felt like I was just not legit because I really had no idea what I was doing. I began searching for an accountant, asking my fellow creative entrepreneurs who they had worked with in the past, and Tiffany's name came up. A lot of other photographers in Texas too, had worked with her. So immediately I reached out to her and as soon as we got on the call, I felt completely relieved. I felt like she totally understood what my problems were, what I was going through. She had already gone through it before and she knew how to take care of everything. Having Tiffany take care of everything for me is just such a weight off of my shoulders. I no longer have to worry if I'm leaving something out or if something is falling behind. I can just completely let go of that and know that it is in Tiffany's hands and that she's got me covered. Now I'm focusing solely on my couples and my clients and business growth stuff. I'm not even thinking about finances and stuff that does not moving the needle forward. I'm Holly. I run Holly Marie Photography. And thanks to Tiffany, I can create more and stress less.

Video transcript: Life in business before working with Bastion Accounting was pretty much just simply hectic for us. We were trying to handle everything on our own. We tried to work with different CPAs that really just let us down. And we just didn't know really what we were doing. We kind of flying by the seat of our pants and just hoping everything worked out. And we didn't know that, like, it was really holding us back from, I think, a lot of the potential that we could have. Business owners. We finally found Tiffany from a recommendation, told us that she was amazing, and her entire team at Bastion Accounting has got us in line. I think the biggest thing is that we didn't know how much we actually needed help with until Bastion Accounting actually started working with us and asking us questions and helping us get set up, Being able to have that peace of mind now that we're on good terms with the IRS and we are a legit business. When we started working with Tiffany, she really showed us that, like, there's so much better ways to do things that we wouldn't have never even thought of because this isn't what we're good at. And so that was really helpful for us to be able to kind of see, hey, this could really potentially save you a lot of money. That was huge for us. We felt like we needed to find someone who knew our struggles and our pain points as a creative business. And we felt like she did a phenomenal job at hitting all of our pain points, and so everything that we were struggling with, she took off of our shoulders. It's allowed us to grow our business instead of just simply running it. And now everything is so structured. Our business is set up properly to where we're maximizing our profits. We are now able to buy a house. I think as entrepreneurs, we're very familiar with the idea of outsourcing, and a lot of people think that this is something that they can figure out later, and it's always later. And so if you're on the fence about hiring an accountant, definitely take the jump, because it has freed us up so much to be able to do what we're good at and feel confident when we're talking to our clients, because we know that even on the back end, we are taken care of and we're on the right path. It's never felt better to approach daxes and with their team, not only is our business in good hands, but we are in good hands and we are being taken care of as human beings. And there's a personality behind it. She's very approachable and very open to working with you. And the team is just incredible at making us feel confident and just assured overall.